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About Us

Bowhouse - Only the Best is Good Enough for Our Pets
You may know us from Bondi Beach or Paddington Markets, where we operated stores which were each voted "Best of Sydney" for Dogs and Cats every year from 2007 to 2013.  We closed our Sydney shops early in 2014, but continue to operate our online store from the Shoalhaven, where you can still buy most of our best-selling products.

You can buy online, call us on 02 8011 0200 or e-mail us at onlinestore@bowhouse.com.au if you have any questions or special requests.

Be sure to subscribe to our newsletter to receive our specials from time to time, and to receive a discount code which you can use to save on our top-selling brands and products.

Tel                           02 8011 0200
Fax                          02 8076 3001
E-mail:                     onlinestore@bowhouse.com.au

Our warehouse operates from 8 am to 4 pm Monday to Friday. 

We believe passionately in Doing the Right Thing.
We are not here to sell you anything: we are here to advise and help you buy. 
In return, we ask the same of you: help us improve by feedback and spreading the good word.
We welcome product reviews posted on our web-site, and we love it when you tell us about your experiences with our products. 
It all helps us to refine our product range, improve our value proposition, and give other prospective customers  information to help them in their buying decisions.

Here at Bowhouse we love animals, particularly our furry four-legged friends, and we are particularly passionate about dogs and cats.  We like to stick to what we are good at, so we do not supply products for horses, fish, birds, reptiles or other creatures.

If you have a question about our products or can't find what you're looking for, e-mail onlinestore@bowhouse.com.au or call +612 8011 0200 between 8 a.m. and 4 p.m. Sydney local time.

We are constantly aiming to improve our products, services and knowledge of anything to do with dogs or cats, and we value your feedback. It is due to our in-store customers' comments and suggestions that we have refined our product range, and we hope that our online customers' on-line product reviews and e-mail comments will help us improve our offerings even more.

Please visit our Shipping & Returns page or e-mail onlinestore@bowhouse.com.au for any shipping and return policy questions.

We're always looking for great new products and select only the best in terms of either quality or value. If you think you've got something of interest, e-mail images, product specifications and prices to onlinestore@bowhouse.com.au.

Or you may send catalogues, product information and price-lists (including wholesale & RRP) to us at the following address:
     Bowhouse Online, PO Box 6097, Kangaroo Valley, NSW 2577, Australia.

If you can provide high-resolution images which we can use in our advertising or web-site, you will have an improved chance of a trial order from us to test your product in-store and/or online.

Due to the volume of products we receive, we cannot guarantee to respond to all product submissions but we endeavour to give you feedback by e-mail within 2 weeks of receipt.

If you are interested in buying from us in bulk, or on a wholesale basis, e-mail onlinestore@bowhouse.com.au.

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Need help? Click here to contact us or call us on 02 8011 0200

A division of Number 1 (Australia) Pty Ltd