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About Us

bowhouse is a venture of AKA - Alan Keyes Associates Pty Ltd.
AKA was originally established in London in 1999, and incorporated in Australia in 2004.

Current ventures include:

bowhouse bondi beach, the Only Store on Sydney's Eastern Beaches catering for dogs and cats.
bowhouse pet depot, our new operation in Parramatta where we carry supplies for not just dogs and cats, but also birds, fish, reptiles and small animals.
bowhouse online store.
dogumentary canine art, photographic and sculpture exhibitions.

Store/Showroom:       Shop 4, 2a Jacques Avenue, Bondi Beach, NSW 2026.
Tel                            + 612 - 9300 9390.
Fax                           + 612 - 9130 4250.
E-mail:                      topdog@bowhouse.com.au

ACN 108258859
ABN 211 082 588 59

VISION & VALUES
We believe passionately in Doing the Right Thing.
We are not here to sell you anything: we are here to advise and help you buy.
In return, we ask the same of you: help us improve by feedback and spreading the good word.
We welcome product reviews posted on our web-site, and we love it when you tell us about your experiences with our products.
It all helps us to refine our product range, improve our value proposition, and give other prospective customers information to help them in their buying decisions.

OUR PHILOSOPHY
Here at Bowhouse we love animals, particularly our furry four-legged friends, and we are particularly passionate about dogs and cats. We like to stick to what we are good at, so we do not supply products for horses, fish, birds, reptiles or other creatures.
We do not deal in livestock, and in principle we (and most of our customers) support Clover Moore's proposed new legislation regarding the sale of puppies and kittens in retail shops and shopping malls.
There are so many rescue dogs in need of a good home, and so many specialist breeders who do a great job that we prefer to leave it to them to find good homes for their animals. We've heard too many stories about young pups and kittens bought on impulse (often at that outlet we refer to as "Pets Purgatory") that were then neglected and or in need of a new home, and of pets with no certifiable history who have turned out to have health or behavioural issues...

CUSTOMER SERVICE & PRODUCT ENQUIRIES
If you have a question about our products or can't find what you're looking for, e-mail topdog@bowhouse.com.au or call +612 9300 9390 between 9 a.m. and 6.30 p.m. Sydney local time.

CUSTOMER FEEDBACK
We are constantly aiming to improve our products, services and knowledge of anything to do with dogs or cats, and we value your feedback. It is due to our in-store customers' comments and suggestions that we have refined our product range, and we hope that our online customers' on-line product reviews and e-mail comments will help us improve our offerings even more.

RETURNS
Please visit our Shipping & Returns page or e-mail topdog@bowhouse.com.au for any shipping and return policy questions.

CAREER OPPORTUNIITIES
We are fast-expanding, and always on the look-out for good, talented, passionate people to work with us.
An interest in people and our furry friends is vital.
That's why our current roster of helpers is drawn 100% from our customers: we know that they share our values, and they work with us because they love people, love pets, and love the learning, happiness and wisdom that they gain from being with us.
That's what bowhouse is all about - we're into the holistic thing, and we believe that health, happiness and helping other people are more important than material possessions, cutting corners, and chiselling people for higher margins ...
So if you're looking for a career opportunity, you'd best come in store and gain an insight into what we're about before even thinking about sending us a CV or resumé.

PRODUCT SUBMISSIONS
We're always looking for great new products and select only the best in terms of either quality or value. If you think you've got something of interest, e-mail images, product specifications and prices to topdog@bowhouse.com.au.

Or you may send catalogues, product information and price-lists (including wholesale & RRP) to us at the following address:
Bowhouse, Shop 4, 2A Jacques Avenue, Bondi Beach, NSW 2026, Australia.
Do not send us products without an order from us, unless they are samples which you do not want returned, or products for free consumer sampling or promotion.
If you can provide high-resolution images which we can use in our advertising or web-site, you will have an improved chance of a trial order from us to test your product in-store and/or online.

Due to the volume of products we receive, we cannot guarantee to respond to all product submissions but we endeavour to give you feedback by e-mail within 2 weeks of receipt.

WHOLESALE
If you are interested in buying from us on a wholesale basis, e-mail depot@bowhouse.com.au .

FRANCHISING
It is our intention to have 5 stores or more trading successfully in New South Wales before we develop any franchises, and we may then look for franchisees to develop a network throughout Australia.
However, we have more interest in developing concessions in department stores, pet day-care centres, pet grooming operations, and event-driven mobile operations than in traditional "template" franchises.
If you feel that you have a business that fits well culturally with our own, and is outside our homeland (100-km radius of Sydney) than we'd love to hear from you.

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Visit our Store, One Block from the Sea-front at 2a Jaques Avenue, Bondi Beach, NSW 2026, Australia.
T 02 9300 9390 E topdog@bowhouse.com.au

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